Room Attendant (PM)

DoubleTree by Hilton Hotel Anaheim - Orange County | Orange, CA

Posted Date 5/17/2022
Description

Job Overview

To clean, stock, and provide turndown service for guest rooms to ensure cleanliness and guest satisfaction.

Responsibilities And Duties

  • Provide turndown service by partially removing and storing bedspread, replenishing amenities, linens, and supplies and filling ice bucket as preferred by guest.
  • Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
  • Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of lbs.
  • Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
  • Report all suspicious persons or activities, hazardous conditions, etc. to Safety/Security Department.
  • Provide general public assistance, instruction and/or guidance for guest and employee safety in fire or other emergency situations.
  • Respond in a timely manner to guest requests of items such as an iron, safety instructions, assistance, directions, and/or other information.
  • Turn in all items found in employee’s working area to Hotel Lost and Found department.
  • Stock and supply Room Attendant carts and caddies.
  • Other duties as assigned such as assisting room attendants or house person when requested.

Specific Job Knowledge And Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  • Ability to push and/or pull equipment weighing up to lbs.
  • Ability to scrub and scour surfaces, extend arms over head to perform cleaning tasks, and work in confined spaces.
  • Ability to communicate effectively with other employees, as well as guests.
  • Basic ability to comprehend English language sufficient to understand information such as safety labels and instructions and basic guest requests.
  • Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a minimum of rooms as specified by management.
  • Ability to understand and follow directions and perform job functions under limited supervision.

Other Expectations

  • Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
  • All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
  • Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
  • Complies with health and safety rules, regulations and procedures to maintain a safe environment

Working Conditions

Physical Demands

Typical Working Conditions: Indoor and outdoor. Use of cleaning chemicals, consistent physical activity as outlined below.

Typical Equipment Used: Fully stocked housekeeping cart, vacuum cleaner, duster, lint roller, mop, cleaning chemicals and abrasives

Essential Physical Tasks Specialized Demands: Frequently (34%-66% of the time) Occasionally (1%-33% if of the time) Rarely (less than 1 hour per week)

Lifting Fewer than 10 pounds frequently, 11-50 pounds frequently, and 51+ rarely

Pushing/Pulling 10-20 pounds, frequently 21-100 pounds, frequently

Environmental Conditions

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

Qualifications

  • Basic ability to comprehend English language sufficient to understand information such as safety levels and instructions. Any combination of education and experience that provides the required knowledge, skills and abilities.
  • Previous housekeeping experience preferred.
  • Additional language ability preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Source: Spire Hospitality

Type
Full-Time

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